Goro City Returns Policy for Goods Purchased Online
Customers who have purchased any items online have the right to cancel their order and are entitled to a full refund within 7 days of delivery, regardless of whether the goods are faulty (e.g., if they find the item is not as described, simply decide the goods are not to their liking, damaged in transit, or without providing a reason). This is provided that the item is returned in its original condition, with the receipt, packaging, and security tag retained.
Kindly keep the products in their original packaging when returning them to us. You may remove the goods from the packaging; however, please do not discard it and return it with your goods. In all instances, the security tag must not be removed or damaged.
We will issue refunds in the original currency and against the original card used for the original purchase amount. It is important to note that the customer is responsible for any postage or other return costs, with the exception of products that are damaged, faulty, or incorrectly supplied.
In the event that goods are defective or incorrectly supplied, none of the aforementioned terms will affect your statutory rights or your rights under the Consumer Protection Regulations (Distance Selling). Please return the products to us if this is the case.
Please telephone us at +27 (0)79 621 0111 if you wish to return your item(s) or discuss your purchase. The lines are operational from 9:00am to 5:00pm. on Monday through Friday. Additionally, you may contact us via email at sales@gorocity.com
How Do I Return an Item Purchased Online?
To return an item purchased online from Goro City, you can follow these steps:
Check the Returns and Refunds Policy: Review the Goro City Returns and Refunds Policy previously mentioned to confirm that you are within the return timeframe and satisfy the criteria for a refund.
Contact customer service: Contact Goro City customer service to discuss your purchase or return your item. You may contact them by phone at +27 (0)79 621 0111 from 9:00am to 5:00pm on Monday through Friday, or by email at sales@gorocity.com. Notify the team of your intention to return the item and provide the requisite information, including the reasons for the return, the purchase date, and the order number.
Package the item: Prepare the item for return. Ensure that it is in its original condition and includes all of the original packaging, the receipt, and any other accompanying materials. The security insignia must remain fully intact and in its designated location.
Return the item: Utilize a traceable and dependable shipping method to return the item to Goro City. Unless the item is damaged, defective, or incorrectly supplied, you will be responsible for the return shipping costs. It is advisable to employ a shipping service that provides insurance coverage for the item’s value.
Refund process: The refund will be processed by Goro City upon receipt of the returned item and verification of its condition. The refund will be issued to the original payment method used for the purchase. Please be advised that you will be responsible for any postage or return costs, unless the item is identified as damaged, defective, or incorrectly supplied.
The return procedure may vary for items that were purchased in-store. The Goro City Returns Policy stipulates that the store does not accept returns or issue refunds in the absence of a legal justification in accordance with the Consumer Protection Act Number 68 2008. To discuss your in-store purchase and the available options, you may contact Goro City via email at sales@gorocity.com if you have a valid reason under the law.
Goro City Returns Policy for goods purchased in-store
Your legal rights
Under the Consumer Protection Act Number 68 2008, customers who have purchased any retail item in-store are entitled to a variety of rights. This includes the right to request a refund, replacement, repair, and/or compensation in the event that the products are defective or are inaccurately described.
We are unable to accept returns or issue refunds if you do not have a legal reason to do so under the Consumer Protection Act Number 68 2008, such as if you no longer desire an item.
If you would like to discuss your in-store purchase, please contact us via email at sales@gorocity.com.
Customers are entitled to the same refund privileges when they purchase items during a sale as when they purchase them at full price.
