Have any questions? Each product is carefully chosen to ensure that it fulfills our high quality standards, bringing you the best of both worlds: luxury and value.
General Questions
Ordering and Payment
Shipping and Delivery
Returns and Exchanges
Product Information
Other Questions
Contacting Us
General Questions
What products does Gorocity offer? Gorocity sells a wide variety of items, including clothing, shoes, purses, African wear, and accessories.
How can I contact Gorocity customer service? You can contact our customer service staff by email at support@gorocity.com or by phone at +27 (0)79 621 0111.
Ordering and Payment
How do I place an order on Gorocity? To place an order, simply browse our products, add them to your cart, and then check out. To finalize your order, simply follow the instructions on-screen.
What payment methods are accepted? We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express) and bank transfers. We use Payfast and Paystack Payment Gateways
Can I cancel or modify my order after it has been placed? Yes, you may cancel or amend your order within 24 hours of placing it. Please contact our customer service department for assistance.
Shipping and Delivery
What are the shipping options and costs? We provide both standard and express shipping options. Shipping fees vary according to your location, item purchased and the shipping method you choose at checkout.
How long does delivery take? Delivery timeframes vary depending on your region and the shipping option chosen. Standard delivery usually takes 3-5. And up to 21 days depending on the item purchased and your location.
Do you ship internationally? Though we normally ship within South Africa and it’s neighbouring countries, we can ship internationally as well. contact our Customer Support Center for assistance with determining shipping logistics for countries outside of the SADC region.
Returns and Exchanges
What is your return policy? We accept returns within 30 days of the purchase, or 7 days of delivery. Items must be unworn, unwashed, and in their original condition, with tags intact. Please see our Returns and Refunds Policy page for more details details.
How do I initiate a return or exchange? To conduct a return or exchange, please contact our customer service department and provide your order number and reason for the return/exchange.
Product Information
How do I find the right size for me Each product page contains a size chart *sizing guide (right below the Buy Now button on the product page), to assist you in determining the best fit. If you have any questions, please contact our customer support staff for assistance.
Are the products authentic? Yes, all of our products are legitimate and come from reliable suppliers.
Do you offer custom-made African wear? Yes, we provide custom-made African clothing. Please contact our customer service team for additional information and to place a custom order.
Other Questions
Do you offer any discounts or promotions? Yes, we routinely provide discounts and promotions. Sign up for our newsletter to receive updates on the latest deals and special offers.
Can I use multiple discount codes on a single order? No, only one discount coupon can be applied to each order.
